Dear Online Scrapbook Company,

Thank you for your quick response to my inquiry.  As I stated, on your order form, you do not have an option for Washington, DC which means that I cannot order from your company.  Directing me to look for “Washington State” on the list and telling me that I should “have no problem finding it” was not exactly the help I was looking for.

This would be wonderful and accurate advice if I actually lived in Washington State.  Again, I live in Washington, DC.  You know, our nation’s Capital.  While similar in name, the two are in fact, different and are several thousand miles apart.  I need you to list DC or District of Columbia on your list.  If I was to choose Washington, my package would probably be lost.

Because you have chosen not to address my actual problem, I will be spending my money elsewhere.

Thank you,

Lorri in Washington, DC

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