Ever since we moved in to our new house we’ve been doing our part to stimulate the economy. It’s our civic duty, you know. I lo-o-ve me some internet shopping! Never have to leave the house, lots of selection, easy to compare prices. Love, love, love.
The only problem is customer service. I’ve been sitting on a complaint I’ve been wanting to air on my blog. I ordered a product from what was clearly a work at home mom. She got it wrong. She promised to replace it. After several emails, it was clear she was ignoring me. I am out my money and the product is no good. I really want to give you more details, but I just don’t think it is the right thing to do. I’ll just assume she got in over her head and got embarrassed and didn’t think she could fix it.
That sound you hear? That’s me biting my tongue. Or sitting on my fingers. Whichever.
Anyway! How about some good customer service stories?
Lands End – if you place an order through a Sears store, you will get free shipping and they will honor any sales prices or coupon codes you have. You can return any Lands End product to Sears within 5 years, even without a receipt! AND you don’t have to pay return shipping.
QVC – I’ve shopped with QVC for years. I love almost everything I’ve purchased and what I haven’t loved, I’ve returned for a refund. Recently I bought a food product from them that was incorrectly labeled. I sent them an email just to let them know, and they ended up refunding my entire purchase price.
Yugster – I don’t know much about this company, but Philip bought something from them recently. The product broke, but the manufacturer would not honor the warranty because they said Yugster was not an authorized seller. Yugster, on the other hand, refunded the entire price – over $200.
Good customer service is just good business. It’s not about giving people their money back or about the customer always being right. It is about doing what is right and making the customer feel good about shopping with you. So many times we hear all about the bad, I just felt like sharing the good.
Do you have any good customer service stories to share?